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Deluxe Hot Tub Cover Manufacturer's Warranty
This limited 3 YEAR warranty should be read and understood at the time of purchase of the hot tub cover in as much as it constitutes a mutual agreement of the provisions as set forth herein.
Replacement or repair of the hot tub cover or skin will be at no charge, other than freight, for all three (3) years from the date of delivery.
The warranty applies only during normal use and care by the original consumer purchaser and is VOID if the hot tub cover is misused, neglected or damaged after delivery to the original consumer purchaser; or if it has been repaired or altered by someone other than Splash Spas; or if it has been used for any purpose other than as a spa or hot tub cover; or if it used in a commercial or shared-use setting.
The warranty obligations of Splash Spas are limited to the repair or replacement, at our sole discretion, of the hot tub cover and/or the inserts.
Splash Spas shall not be liable or responsible under any circumstances or in any amount for any consequential or incidental damages or for injury or damages to any persons or property.
WARNING: OUR HOT TUB COVERS ARE NOT SAFETY COVERS AND ARE NOT DESIGNED TO HOLD WEIGHT. YOUR COVER IS NOT INTENDED TO BE WALKED ON, STOOD ON OR SAT UPON.
All costs of removal, shipping both ways, and re-installation as part of the warranty process are at the customer's expense. Delivery charges must be paid with the order. NB Hot tub covers must be returned dry and reasonably clean to prevent any health issues for our staff. If our staff are unable to inspect / repair the cover due to this issue, the cover will be returned to the customer at the customer’s expense.
THIS LIMITED WARRANTY DOES NOT APPLY TO:
Defects caused due to failure to provide reasonable periodic maintenance. (see below)
Normal fading and minor deterioration of exterior surfaces and thread.
Defects caused by direct exposure to any chemical or abrasive material, such as chlorine, petroleum, paint thinners or acids.
Torn tie downs or handles due to failure to disconnect from hot tub cabinet before lifting cover or due to failure to remove snow from top of cover before lifting cover.
Misuse, abuse, negligence, accident or alteration.
Excessive use of chemical substances for water purification purposes causing "gassing-off" effect.
Chafing or wearing holes in cover by dragging on rough surfaces or storing against sharp objects.
Foam and metal support breakage or tearing of vinyl from applying excessive weight on the cover caused by water, snow, animals, acts of God or abuse.
Water between liner and foam, this is normal which is why there are drain holes in the liner.
It is proper cover care to clean and condition your hot tub cover at least once a month. When washing your cover, use a soft bristle brush and clean with a mild solution of dish washing liquid. Rinse thoroughly with water. If vinyl is not kept clean and conditioned it will deteriorate prematurely and become brittle. This is not repairable and is NOT covered under warranty. It is important to apply a high quality vinyl protectant such as surespa Cover Cleaner after cleaning your cover.
Avoid exposing cover to excessive chemicals. Opening your cover often will allow accumulated chemical vapours to dissipate, maintaining the integrity of the vinyl. Always remove the cover from the spa when adding chemicals and leave your cover off for 20 to 30 minutes after to allow chemical vapours to dissipate.
Turn the cover upside down on your spa for a few hours at least twice a year allowing the sun to fully dry out the underside of the cover.This will prolong the life of your cover.
If your foam inserts become cracked, heavy or water logged, they should be replaced immediately to avoid further damage to your cover skin.